Courier Tracking

Courier Parcel Tracking System

DeliveryPoD Logistics is an off the shelf system for organisations that need to track the delivery of parcels and other goods to customers.

The system is highly configurable and fully capable of providing the level of tracking associated with multinational couriers, but at a price point that makes it affordable for organisations with 10 vehicles upwards.

Website, Mobile Computers and Barcodes

The system typically uses a combination of:

  • Barcodes – which are applied to items you wish to track

  • Mobile Computers – these are used to scan the items through various stages of the delivery process such as loading the vehicle, delivering items and obtaining customer signatures.

    Rugged Mobile Computers for Tracking Delivery
                
  • Website – this provides an easy way for people to access tracking and management reports. They just use a web browser (such as Internet Explorer), so you do not need to install PC software for this.

    Easy to use menus

    You can configure access with user levels, user names and passwords so you keep control over who can see what and what (if any functions they have access to).

  • Emails – automatic email requests completes the picture. You can configure these to do things such as automatically notify a customer that their goods have been loaded onto the delivery vehicle, a failed delivery attempt was made or that delivery was made. Customers can click on a link in the email to see an up to date tracking report.

The Process

Our tracking system can be configured in many different ways, but here is the general process:

  • A tracking label is applied to each item that you wish to track

  • The label can be generated via:

    • DeliveryPoD Send Secure – Our PC Software for addressing items and producing tracking labels. This has store and forward technology so you can carry on producing tracking labels even if your network, internet connection or server is down.

    • Pre-Printed Labels – these can be used for ad-hoc pickups or for people that occasionally send items (you just keep a roll in the van)

    • Integration with Your System – We provide a developers kit which helps you to produce the tracking barcode from within your Warehouse / Dispatch software for complete automation.

  • Mobile Computers are used to scan the items through the configured stages of the delivery process. Tracking stages are configured for each customer, but a typical system might have these stages:

    • Scan onto Delivery Vehicle

    • Deliver to Customer – Obtain Name and Signature
      • Option to record damage or failed delivery.

        Mobile Computers have inbuilt digital cameras. We allow you to use these to record things such as failed delivery attempts(customer not in, locked gates) and damage.

        Recording a Failed Delivery Attempt by photographing a doorsetep

        These are attached to the tracking reports and help remove unfair claims. For example a customer who claims you did not attempt a delivery struggles when they see a picture of their front door with a date and time stamp on it.

    • Return to Stores (items that could not be delivered)

      • Option to record location item is stored in

    As data and signatures are collected, the mobile computer will attempt to send the data automatically if it has a mobile phone data card (3G, GPRS etc) or a Wireless LAN card. If out of coverage the data is kept until there is coverage and the server confirms that the data has been saved in the database. This normally takes just a few seconds. Alternatively you can just use desk cradles and send data once you return to the depot.

  • Website – As data arrives, the website goes through a set process:

    • The parcels status is updated, so for example if it has been delivered and was previously recorded as being on a vehicle, its status is altered to not being on the vehicle and it is marked as delivered.

    • Any signatures and photographs (damage or failed deliveries), plus all other tracking data is added to the parcels tracking history, so that it will now show up in the tracking reports.

    • The website will immediately check if any automatic emails need to sent and send them. For example you may have an email configured so that an email is sent to the person due to receive the item as soon as it is loaded onto the delivery vehicle.

Automatic Emails on Certain conditions

DeliveryPoD allows you to setup automatic email notifications on the following conditions:

  • Items Ready For Dispatch

  • Item Completes a Specific Tracking Stage
    • e.g. “Loaded onto Delivery Van”
    • e.g. “Delivered to Storage Location”

  • Delivered to Non Addressee (i.e. a neighbour or colleague signed)

  • Delivered

  • Failed Delivery Attempt Occurred

  • Damage was Reported

All of the emails can automatically be emailed to the email address associated with the intended recipient. Further, they can filtered to apply for:

  • Items from a Specific Sending Point (e.g. Plymouth Depot)

  • Items to a Specific Person

  • Items for a Specific Company

Lateness Prevention Emails

  • Emails can also be configured to be sent when an item gets within a set period before it is due and is still not delivered.

These email requests can be set to apply for:

  • Specific Sending Points (e.g. only for items FROM DERBY DEPOT)
  • To Specific People
  • To Specific Companies
  • Don’t worry if on a vehicle

Since you can have as many as you wish you may have:

  • One that alerts at 2 hours before due if not on vehicle
  • One at 1 hour
  • For critical Customers – specific warning emails

 

Scheduled Report Emails

You can schedule the system to Email both Summary and Batches of Tracking Reports to both Logistics Staff and Customers at set times of the day. Here are some samples:

  • Email “Marks and Spencer Southampton” all Tracking Reports for items sent to them today at 5 pm each day

  • Email “W H Smiths Poole” a summary of all their items sent yesterday at 6 pm each day.

  • Email the Logistics Manager a Summary at 09:00, 10:00, 12:00, 15:00 and 17:00 hours each day

 

Escalation Emails (Service Breach)

Similar to Lateness Prevention Emails, you can set up Email Requests when items go a set period beyond their due by date and time, by a certain period.

The same filters can apply (Sending Point, To Set Person, To Set Company, Not On Vehicle) etc.

For example you might have a warning email to the Logistics Manager when an items to say “W H Smiths” is late by 1 hour” and one for all customers when an item is late by 2 days.

Mobile Computers and Printers

We are authorised resellers for industry leading vendors of rugged mobile computers, barcode printers and barcode readers from (Zebra Technologies, Honeywell, and Datalogic).

Rugged Mobile Computers for Tracking Delivery

You can buy hardware separately or from us if you prefer a one stop shop approach (avoids confusion over who to contact / hardware vendor blaming software vendor and vice versa.

Installation, Training and Support

We provide a complete service, with installation, configuration, user training and email / telephone support.

Telephone Support

 

Since you can order industry leading hardware from us, you can have a leading parcel tracking system from a single source. No more hardware vendors blaming the software supplier and vice versa.

Configurable Tracking Stages

DeliveryPoD provides configurable tracking stages where you type in a tracking stage name and then tick boxes depending upon what you want the mobile computer to do and how the data is processed.

Full Audit Trail

DeliveryPoD does not just help you get a proof of delivery signature, it can also keep track of your items throughout the entire transportation process:

Parcel Tracking System with Full Audit Trail

This allows you to have a manifest of a building (e.g. “Warehouse 1”) with a list of items by location. Equally you can see what is on each of your own vehicles.

Delivery Tracking

DeliveryPoD supports delivery to doorsteps, goods inwards, unmanned locations (you can print location barcodes) as well as multi step in building delivery (e.g. Scan into Mailroom Location, Scan onto Trolley, Deliver to Department and obtain signature).

Easy To Use Searches / Reports

DeliveryPoD provides a wealth of easy to use but powerful reports and search tools. Reports are accessed via a web browser on the nearest PC, Laptop or Tablet device. Reports include:

  • Main Search
  • Needs Collecting
  • Non Delivered
  • PoD List
  • Failed Deliveries
  • Damage Reports
  • Tracking Report
  • Vehicle Manifest
  • Building Manifest
  • Depot Manifest
  • Location Manifest
  • Courier Manifest
  • Service Level Report
  • Audit Trail Report

You can search to see where items are, view failed deliveries, damage reports, PoD Lists, what’s on each vehicle, what is in buildings etc.

Finding information is quick and easy and if you need a management report its only a click away.

Tracking Reports

From within any of the Searches / Reports you can access an items Tracking Report which tells you everything about the parcel, such as who it is from, who it is going to, user defined fields and every tracking stage it has been through.

Real Time Information for Managers

DeliveryPoD Pulse is our real time reporting system for Managers.

It delivers a constant stream of the data you want to see on your PC, Laptop or Tablet, so that you remain in control.

Real Time Reports

A constantly changing overview

You can access Service Level Statistics in seconds, monitor users in real time and even prevent problems by asking Pulse to tell you of things such as “items within 4 hours of being late that are not on vehicles”

2D Barcodes

Our system produces 2D barcodes (or RF Tags) which contain a unique tracking number as well as the address, postcode and the persons name.

Speeding Up Delivery with 2D Barcodes

If the right person is receiving the item, the mobile computer takes the name from the barcode saving you from having to key it in every time!

2D Barcode Tracking Label       Addressee Button

You only key in a name when a different person receives the item.

Deliver All of the Parcels, Every Time

A tracking stage can be configured to use Manifests and “Person” or “Postal Address” Matching. In which case:

  • The mobile computer has a list of all items on the vehicle and all remaining destinations, which the driver can access at any time.

  • As the first item is scanned, the mobile computer warns them of other items for that Person or Postal Address and invites them to scan them off

No More Incorrect Loading

You can set up Delivery Routes which have a name (e.g. “South West Route”) and list of postcodes or postcode areas associated with them. You can specify a tracking stage (e.g. Load Delivery Van) to have a Route Restriction, in which case the user selects the route the vehicle is going on.

 Route Restrictions

                     Never load an item onto the wrong vehicle again

The mobile computer will then check the Postcode in the parcels barcode against the postcodes on the Delivery Route and will tell the user whether or not to load the item.