Mailroom Self Service

Allowing Receivers Access

DeliveryPoD provides you with the ability to allow Staff and Departments that receive items, to access the system.

You might wish to do this, for 2 reasons:

  1. It reduces the number of phone calls / emails to the Mailroom Staff by people wanting to know if something has come in or where something is now.

  2. You wish to provide the best service to your customers, which includes giving them 24 hour, immediate access to information.

Restricting Access

Access to the Self service Portal is restricted to Staff / Departments that you have given:

  • User Name

  • Password

  • Set which items they can view:
    • Items just for them
    • Items for their department
    • Items for a Set Portal Address
    • All Items
Staff can logon to see what has arrived for them or their department. This is achieved using a Web Browser already on their PC / Laptop / Tablet.
Staff Logon with their User Name and Password. This might be just for them personally or for their department.
Quick Search for Ward and Theatre Staff
Once Logged In, Users can enter what they know in the Text Box and the system will search accross all columns for the text they typed in. In the case above the user was looking for "Parcel" that had been sent from "Merley". They can now just click on "Report" to see the details.
Setting Up Department to the System
In this example we are setting Department (Ward) level Access, so the "Persons Name Must Match" box has not been ticked, so it will show all items received for "Elephant Ward", the search will then filter based upon the Search Criteria